Seller Disputes Condition of Fireplace

Nov 03 2009

The House Detective:  by Barry Stone, Certified Home Inspector

Dear Barry: I’m having trouble with the seller of the home I am buying. When I first looked at the house, he said the fireplace was in good working order. But my home inspector says there are loose bricks and mortar in the firebox. Now the seller says he never used the fireplace but was told when he bought the house that it worked. When I asked him to fix the loose masonry, he refused because the sale is not contingent on the findings of the home inspector. And he still insists that the fireplace is in working order, even though the home inspector disagrees. Does the seller have to pay to fix the fireplace? And if not, can I get out of the contract even though there wasn’t a contingency on passing inspection?  Kim

Dear Kim: If the purchase contract is not contingent on the findings of the home inspection, then the seller is not required to make repairs, and the condition of the fireplace does not provide an option to cancel the purchase. The seller, however, should stop insisting that the fireplace is in working condition. If he has never used it, and if the bricks and mortar are loose, he obviously has no basis for that claim.

Your choice, then, is to decide if the cost of chimney repair overrides the value of the home. If the property is acceptable to you in all other respects, does a fireplace repair of several hundred or even a few thousand dollars offset its desirability. If so, you may have to forfeit your deposit. Otherwise, you should proceed with the purchase and eventually pay to have the fireplace repaired. But before you decide, hire a fireplace specialist to provide a detailed evaluation, as well as a written bid for necessary repairs.

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

Home Inspector’s Halloween

Oct 29 2009

The House Detective:  by Barry Stone, Certified Home Inspector

Dear Barry: You never do columns that recognize holidays. Even at Christmas time and the 4th of July, your articles are always about property defects, real estate disclosure, and home inspections. Now that Halloween is here, how about a spooky house story; something in keeping with the season. Surely you’ve inspected a few creaky old houses. How about it?  Bram

Dear Bram: Home inspections tend to be business-as-usual events: checking the foundations, roofing, plumbing, electrical wiring, etc. But there was one inspection that I recall with dread and discomfort; an inspection where property defects ceased to be of concern, where routine was over-shadowed by fear, where disclosures were eclipsed by a frenzied struggle to flee the premises. And it just so happened that this inspection occurred on the eve of Halloween.

The house was an old, neglected, two-story Victorian, with leaning fences, tangled vegetation, and dense vines engulfing the walls, windows, and roof. The property, in escrow as a probate sale, had been the subject of headlines when the owner had been found hanging from the rafters of the foyer. The police investigation had not determined whether death was from suicide or foul play, and the body’s subsequent disappearance from the local mortuary had unsettled the community.

The buyers and agent were unable to attend the inspection, but the agent had left a key under the mat. Pressing open the massive door, I entered slowly and commenced what I had hoped would be a routine inspection. But then, beneath the lofty ceiling of the darkened interior, I beheld the noosed rope, still attached to a high, dusty beam. A foul odor of decay permeated the stagnant air, and I recalled reading that the man had spent many days at the end of that rope before the neighbors had found him. The prospect of working alone in those dim, silent rooms unsettled me, and my foremost thought was to complete the job and get out of that ominous place.

A steep stairway descended to the basement, where I proceeded to inspect the old stone foundations, but the sounds of creaking timbers echoed throughout the building, disrupting my attention. And then there seemed to be a different sound, somewhere upstairs. At first, it blended with the incessant creaking of the structure, but the difference soon became apparent. This was not the sound of timbers. It was the slow but steady motion of footsteps. Someone was in the house. Hoping that it was the real estate agent, I called out, “Hello, is someone upstairs?” No one answered, but the footsteps continued down the hallway and stopped at the dark entrance to the basement staircase. I called again, “Hello, who’s there?” Again, no answer. Then, a shadow appeared on the stairs and moved slowly, silently downward.

The dark, disfigured form gradually took shape, his head laid awkwardly against his left shoulder. Yet my attention was drawn from this to some shadowy, indistinct object that dangled from his left hand. As he reached the basement floor, a putrid foulness filled the room, so that breathing became difficult and repugnant. Gripped with horror and disbelief, I was unable to move. But then, the eyes of that disjointed head found me, the lips formed a sardonic grin, dripping with thick gray saliva, and my mobility was wakened by a wave of terror. Clawing my way up the basement wall, I squeezed into the narrow space between the ground and the floor framing, seeking desperately for any way of escape. But the advancing form appeared atop the foundation wall and steadily pursued me into that dark crawlspace.

Trapped in a corner where the foundation walls joined, I realized with desperate finality that I could flee no further. Somewhere is the nearby darkness, I could hear that half dead form crawling toward me. Clutching at my flashlight, I was startled at the impending nearness of his face: the glare of cold eyes, the glint of gray teeth, the viscous fluid that dripped from grimacing lips — and that mysterious object gripped in his left hand.

Terror pounded in my chest as I faced those final, hopeless, remaining seconds. The feet between us became inches. His right hand gripped my ankle as he drew forward. Then his left hand extended the old gunny sack that he held, and the acrid smell of cold breath filled my face, as he cried, “Trick or treat!!”

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

Buyer Takes Issue With Seller’s Disclosure Statement

Oct 15 2009

The House Detective:  by Barry Stone, Certified Home Inspector

Dear Barry: I recently made a purchase offer on a house. The seller’s disclosure statement listed no defects, but the offer was contingent on a clean home inspection report. So I hired a home inspector and also ordered an appraisal for a total cost of $700. When I read the inspection report, I couldn’t believe the number of major issues that needed attention, from standing water under the building to rotted wood on the roof. Because of this, I’ve decided not to buy the house. Since the seller’s disclosure statement listed no defect, is he liable for the money I spent on the inspection and appraisal?  Dan

Dear Dan: Unless you can prove that the seller concealed known defects in the disclosure statement, he is not responsible to reimburse your costs. The purchase contract was contingent on your acceptance of the home inspection report. Therefore, your only options are to cancel the transaction or renegotiate the contract.

Reliance on seller disclosure statements is usually disappointing. In most cases, disclosure statements are worth less than the squares of toilet tissue they might have been printed on. A home inspection report, if properly prepared by a qualified professional, will always reveal more than a disclosure statement.

In most cases, sellers are simply unaware of defects in their homes, although there are instances where sellers deliberately conceal known defects. The seller in your case may never have looked under the building and may have been totally unaware of the drainage problem. Likewise, he probably never walked on the roof or crawled through the attic, and therefore had no idea that the wood was rotted.

It is unfortunate that you hired an appraiser before you reviewed the home inspection report. The appraisal should have been done after you considered the physical condition of the property. That would have limited your nonrefundable expenses.

Dear Barry: When we bought our home, the sellers prevented our home inspector from inspecting the attic. They simply told him that there was no access, and he merely confirmed this in his inspection report. We later discovered that the access was on the wall of the master closet, behind some clothes. Our concern now is whether we have asbestos insulation in our attic. If so, are the sellers liable for asbestos removal?  Kim

Dear Kim: The sellers must have known about the access panel in the closet, although they may not have realized it was the entry to the attic. On the other hand, there may have been some attic issues that they wanted to hide. The answers to these questions may never be known. The main focus now is to inspect the attic for possible defects.

Asbestos in the attic is only likely if the home dates back to the early 1970’s. At that time, asbestos was used for air duct insulation and for flue pipes. It was not used, however, to insulate attic spaces. Attic insulation typically consists of fiberglass, rock wool, or recycled cellulose.

The one error that was made by your home inspector was to confirm the lack of an access with no further comment. The disclosure in the inspection report should have been: “No attic access was found. It is recommended that an access be made to enable completion of this inspection.” (or words to that effect)

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

Two Complaints Against Property Managers

Sep 10 2009

The House Detective:  by Barry Stone, Certified Home Inspector

Dear Barry: I recently moved from a house that I had been renting. A few months before moving, I noticed a crack in the window above the stall shower. I don’t know how or when the crack happened, but I notified the property manager and requested that he replace the glass. Nothing was done about this window until after I vacated the property, and now the cost of glass replacement has been charged to my security deposit. I’m wondering if temperature changes could have caused the crack, if the window should have been tempered safety glass, and if the glass should have been replaced before I moved. What do you think?  Kessa

Dear Kessa: :  There is no way to know with certainty what caused the glass to crack. The cause might have been temperature changes, but no one will ever know for sure. Therefore, you have an unsolvable point of contention with the property manager. You do not believe you broke the window, but the property manager apparently disagrees and holds you responsible for the damage.

On the other hand, there is an overriding issue. The property manager was remiss in neglecting the glass repair when it was first reported, while the shower was still being used by you and your family. Failure to replace broken glass near a shower exposes occupants to potential injury. Therefore, the property manager was professionally negligent. If you can prove that you notified him of the crack while you still occupied the home, you may have a strong case against the management company and the property owner. Hopefully, your notice regarding the cracked window was written, not verbal. If so, you could probably prevail in small claims court.

As for glass requirements at the shower: Tempered safety glass is required unless the window sill is higher than five feet above the shower floor.

Dear Barry: We moved out of our mobile home and are having trouble selling it. The park management has a requirement that they must approve all prospective buyers. So far, we’ve sent three buyers to their office. In each case, the manager sold a park-owned mobile home to our buyers. The park got the sale, while we continue to pay monthly rent for our park space. This seems very underhanded. Is there anything we can do about it?  Thomas

Dear Thomas: :  There are two things you can do to prevent the park from stealing your buyers. First, you should accompany your prospective buyers to the park office, rather than sending them to the office on their own. Just tell the buyers, “Let’s go over to the park office and I’ll help you to get approved.” The park owner or manager will be less likely to pull a fast one with you sitting right there.

The other thing you should do is to make sure your mobile home is competitively marketed. This means the mobile home and yard area should be well maintained, and the unit should not be overpriced. If the condition and price of your unit compete well with those that are owned by the park, your buyers will be less likely to buy one from the park management.

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

Broker Denies That Agents Avoid “Deal Killers”

Aug 09 2009

The House Detective:  by Barry Stone, Certified Home Inspector

Dear Barry: As a real estate broker, I read your column regularly and with great interest. But some of your articles trouble me. They suggest that Realtors routinely avoid the most thorough home inspectors; that they even label good inspectors as “deal killers.” This charge seems unfair and in poor taste. Good agents, whether they represent buyers or sellers, want an inspector to perform a thorough inspection.  Would you be willing to rethink your position on this?  Terry

Dear Terry: :  Let’s both give some thought to this issue.

The articles you mention were never intended to offend, but to shed light on an entrenched ethics problem that infects, not all, but many in the real estate profession: Namely, the conflict of interest when Realtors refer home inspectors to their clients. Some will flinch at the mention of this matter, preferring to deny its existence. But there is an elephant in the room, and its presence demands recognition.

The trunk of the problem is this: Agents do not get paid until the sale is completed, and defect disclosure can make buyers change their minds about the sale. Since the best home inspectors disclose more defects, a large number of real estate agents regard the best home inspectors as “deal killers” — not because those inspectors actually kill deals, but because their thoroughness engenders the fear that they might kill a deal. As a result, some agents do not refer the best inspectors to their clients. Meanwhile, unwary clients assume that they are getting top-notch home inspection referrals from their agents.

On the other hand, there are many excellent agents who truly represent the interests of their clients; who recognize the value of total and unabridged disclosure. Those agents are the shining stars of the profession, the ones who recommend only the most thorough and qualified home inspectors to clients. Realtors of this caliber deserve praise and recognition for the exemplary work that they do.

What we have are two dissimilar groups of agents — the compromised and the committed — separated by an ethical divide that tarnishes the public image of the real estate industry, while jeopardizing the financial interests of trusting homebuyers.

A sophisticated response to these charges has developed among the compromised agents, and it goes like this: Since real estate commissions are paid by the sellers, agents must represent the interests of sellers only. Thus, an agent is justified in recommending a mediocre inspector. From a legalistic standpoint, that may be an arguable position. From an ethical perspective, it is inexcusable. As for liability, it is foolish and risky. After all, how does a substandard inspection benefit the sellers or their agents if faulty disclosure produces a lawsuit after the sale? Obviously, it does not.

The more common justification for avoiding thorough inspectors, however, is the ad homonym approach: Just label the best home inspectors as “nit-picky”, “too scary for my buyers”, or just plain “deal killers.” Thus discredited, those inspectors are no longer “worthy” of referrals.

Home inspection may be the only profession where good work discourages referrals. If that were not so, only the best inspectors would be recommended by Realtors. Instead, many referrals go to inspectors who are inexperienced and less than thorough in their findings.

Articles that expose these facts are thought by some to be in poor taste. What is more distasteful, however, is to mislead a trusting homebuyer in the choice of a home inspector. If such practices were not so common, there would no need for articles such as this one. Hopefully, this problem will be addressed once and for all by leaders within the real estate profession.

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

Homeowner Burned by TV Plumber

Jul 25 2009

The House Detective:  by Barry Stone, Certified Home Inspector

Dear Barry: I’ve owned my home for 25 years and have never had a serious plumbing problem. But recently, the toilet has been running off and on for no reason. Several times an hour, the water runs in the tank for about 15 seconds, as though the toilet had just been flushed. I called one of the big plumbing companies that advertise on TV every day. The plumber arrived in a huge truck, tinkered for half an hour, and then told me the problem was high water pressure. He offered to install a pressure regulator for $3,800. I’m on a fixed income and cannot afford such an expense; so I paid the $58 service charge and sent the man on his way; my toilet remains unfixed. What do you think I should do about the toilet, and should I be concerned about the high water pressure?  Diane

Dear Diane: :  I was holding my breath until you said that you sent the plumber on his way. Thank goodness. Had you agreed to that $3,800 job, you’d have been badly cheated, and not surprisingly.

Many of the large plumbing companies that advertise on TV have reputations that would make a highwayman blush. Some are particularly known for monumental levels of overcharging, especially when dealing with single women and the elderly.

My grandfather, at age 85, was scammed by one of these sting artists. The TV plumber he called removed all of the drain piping from beneath the house, rendering the plumbing system inoperative. Grandpa was then told that the pipes were worn out and needed to be replaced immediately. He didn’t know where to turn, so he paid the $5,000 extortion fee to restore the habitability of his home.

Fortunately, your situation was not that serious. The problem with your toilet is common and simple. You have a leaking flapper in the tank. The flapper is the rubber stopper that holds back the water until you flush. When you press the tank handle, the flapper lifts, allowing the water to run into the toilet bowl. When a flapper leaks, the water in the tank slowly runs down and the tank valve turns on intermittently to restore the water level. That is why your toilet runs every so often. Any neighborhood plumber or handyman can replace the flapper for a nominal charge. Don’t let anyone tell you otherwise.

As for the water pressure, the plumbing code limits residential pressure to 80 psi (pounds per square inch). Excess pressure can cause leaks at water supply connections, but it can’t make a toilet flapper leak. And contrary to what the scam plumber told you, a new regulator is not a major expense. A reputable plumber can install a regulator for between $200 and $300. But before you do that, have the pressure checked to be sure that it is really over 80 psi. Don’t let anyone charge you more. And whatever you do, don’t call anymore TV plumbers.

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

Who Is Qualified to Inspect Gas Fixtures?

Jul 08 2009

The House Detective
by Barry Stone, Certified Building Inspector

Dear Barry: This is not a question as much as a comment. You occasionally discuss how home inspectors inspect gas-burning fixtures. In my opinion, home inspectors are not qualified to inspect gas appliances — period. Unless they hold the proper licenses to do actual work on those fixtures, they should not be inspecting water heaters, furnaces, or other gas appliances. You would better serve your readers by advising them to use licensed contractors for inspections of gas-fueled equipment. That way, the person doing the inspection will have the necessary knowledge and the proper license to make educated evaluations and reliable recommendations.  Jay

Dear Jay: If gas-burning fixtures should only be inspected by licensed plumbers and heating contractors, we will have to dismiss nearly all of the municipal building inspectors who inspect furnaces and water heaters on behalf of city, county, and state building departments. Those building inspectors, the ones who give final approval for newly-built homes, are code certified, but very few are licensed plumbing or heating contractors.

Repair skills are not essential when searching for defects. A doctor need not be a surgeon to diagnose a disease. Likewise, a competent home inspector can identify mechanical problems, without the expertise to repair them.

A qualified home inspector who inspects furnaces, for example, should be able to recognize inadequate fire clearances for furnaces and flue pipes, improper gas line connections, irregularities in the color and pattern of a gas flame, rust damage in burner chambers, visible cracks in heater exchangers, inadequate combustion air supply, back-drafting of combustion exhaust, and much more. In some cases, home inspectors have identified defects that were overlooked by the contractors and the gas company technicians who serviced the equipment.

Home inspectors who take their profession seriously participate in ongoing education in all aspects of real estate inspection, including the evaluation of gas fixtures. The annual education conferences offered by national and state home inspection associations typically include seminars whose instructors are licensed heating contractors or experts from major gas companies.

Contractor licensing is appropriate for those who install and repair gas-burning fixtures, but it is not essential for those who inspect these systems for specific defects involving function and safety.

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

Phone Book Referrals for Inspectors

Jun 22 2009

The House Detective:  by Barry Stone, Certified Home Inspector

Dear Barry: In one of your columns, a buyer was annoyed that her agent would not recommend a home inspector by name. I’m a Realtor, and our company has a policy against recommending any service providers, and that includes termite inspectors and home inspectors. We simply hand our clients the yellow pages and point out the section where inspectors are listed. Past experience has shown us that this is the safest way to do business. If a home inspector that we recommend makes a mistake, we could be sued for making that referral. We’d like to provide the kind of personal service that includes a list of reliable contractors and inspectors, but our hands are tied by fears of litigation; much to our dismay and disappointment. How do you view this position?  Jennifer

Dear Jennifer: Your fear of litigation is understandable and is shared by many; not just in the real estate profession, but by nearly everyone in business; from grocers to doctors; from plumbers to engineers; from teachers to musicians. Trial attorneys, for whatever reasons, good or bad, have removed from our society the trust that was once communicated by a promise and a handshake. Instead, we have pages of fine-print legalese that no ordinary person can understand. Yet none of these documents eliminates the likelihood of lawsuits: They merely provide talking points for that dreaded day in court. But there are still ways of operating in this defensive business environment, without abandoning the kind of personal service that we prefer to offer in good faith to our customers.

The phone book approach to home inspector referrals may not provide the liability protection that Realtors seek. In fact, it may pose a higher level of exposure to tort liability. The problem with a yellow page selection is that a buyer may randomly hire a home inspector who has very limited experience; someone who is not very thorough or qualified and who may fail to disclose significant property defects. If a buyer chooses a mediocre home inspector from the phone book and the agent fails to give warning — to point out that there are better home inspectors — that agent could be vulnerable to a lawsuit, without having made a referral.

Fortunately, there is a safer middle ground between recommending a home inspector or supplying a phone book. Instead, you can provide a list of the most qualified home inspectors in the area and let your buyers choose an inspector from that list. In fact, you could ask a number of local home inspectors to submit a one-page flier outlining their professional credentials and their levels of experience in the inspection business. A packet of these fliers could then be given to every homebuyer. Buyers could select their own inspector, but their choice would be an educated one, based on information that would facilitate a more thorough inspection and, therefore, less liability. Run that idea up the flagpole at your next staff meeting and see if anyone salutes it.

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

What to do with a flooded crawlspace

Jun 10 2009

The House Detective:  by Barry Stone, Certified Home Inspector

Dear Barry: I recently discovered about 3 to 4 inches of standing water under my house. I pumped out the water and removed the plastic sheets that covered the ground so the soil can dry out. Once the ground is dry, should I spread lime over the surface to help prevent mold? And should I also reinstall the plastic sheets?  Steve

Dear Steve: Mold prevention is not necessary unless you have moisture on cellulose materials. Wet soil will not support mold growth, so there’s no need for lime on the ground.

The purpose of the plastic membrane is to prevent ground moisture from evaporating and causing humidity and condensation in the crawlspace. If faulty ground drainage causes flooding above the plastic, then the plastic serves no useful purpose and does not need to be replaced.

The primary concern in this case is the drainage problem. To solve this, you should have the property evaluated by a geotechnical engineer to determine the water source and the best means of preventing future water intrusion. The engineer might recommend french drains around your home, a sump pump under or around the building, regrading of the ground around the building, or possibly la combination of these. Once this is done, replacement of the plastic membrane may be advisable, but additional foundation vents might also be needed to minimize humidity and condensation.

Finally, you should have the structural framing and subfloor inspected for fungus/dryrot or other moisture-related damage. In subareas with high humidity, rotted wood is common, and repairs can be very costly.

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

Buyers Demand New Roof From Sellers

May 19 2009

The House Detective:  by Barry Stone, Certified Home Inspector

Dear Barry: Before we sold our house, I repaired a roof leak above the bedroom, and just to confirm that the repair was good, I climbed into the attic during the next two heavy rains. No leaking occurred. The people who bought the house hired a home inspector. He didn’t find any problems with the condition of the roof, but he disclosed the water stains in the attic and recommended further evaluation of the roof by a licensed roofing contractor. The buyers did not follow that advice and proceeded with the purchase. A few weeks later, it rained again and two roof leaks occurred. When the buyers contacted us, we asked them to get three written estimates for roof repairs. Instead, they sent us one estimate for a completely new roof. We repeated our request for three repair estimates, but they insisted that we should replace the entire roof. What do you think we should do?  Lesley

Dear Lesley: The buyers were advised by their home inspector to have the roof evaluated by a licensed roofing contractor. They chose not to follow that advice. By disregarding the inspector’s expressed recommendation, they failed to exercise due diligence and are therefore in no position to make demands at this time. By waiving the home inspector’s recommendation, they were, in effect, accepting the roof in as-is condition.

A second vital point is that their home inspector did not cite any physical damage or other observable defects on the roofing itself. He merely reported evidence of past leakage in the form of water stains in the attic. If roof replacement is necessary, that fact should have been reported by the home inspector. The lack of such disclosure indicates that the home inspector regarded the roof as needing possible repair, rather than total replacement.

Given the buyers’ acceptance of the roof as reported by their home inspector, and given the inspector’s lack of major defect disclosures, it would appear that the buyers’ demand for a new roof is unreasonable and overreaching. Unfortunately, this does not guarantee that they will not continue to pressure you for a new roof or to use legal pressure to achieve that end.

What you need at this point is a detailed written report of the roof’s condition by a qualified expert, with lots of pictures of the existing roof. It would also help to have the buyers’ home inspector reinspect the roof to see whether he will confirm or alter his original findings. If the buyers are intent upon pursuing the demand for a new roof, they should cooperate with this discovery process.

The House Detective is distributed by 1000WattConsulting. Do not republish without written consent. To purchase reprint rights please contact marc@1000wattconsulting.com

Questions regarding home inspection please email Barry Stone at questions@housedetective.com

Barry Stone

Barry StoneKnown today as "America's House Detective," Barry advises readers from coast to coast about home inspection and real estate disclosure, providing honest clarity, fresh wit, consumer protection, and even-handed fairness in his responses to real estate questions. Read more.

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